Arzu ÇÖLTEKIN1, Matti VARTIAINEN2, I. Murat KOÇ3
Institute of Photogrammetry & Remote Sensing, Laboratory of Work
Psychology and Leadership, Helsinki University of Technology, 02015 HUT,
3 Avaruuskatu 4 B 20, 02210 Espoo. E-mail: Arzu.Coltekin@hut.fi,
Matti. Vartiainen@hut.fi, Mkoc@netscape.net
A well-known problem among computer users is unexpected and annoying disturbances and breakdowns of computers. They do not only cause stress and strain, but also a lot of work-time waste. In this study, we investigate time-waste in computer use. Two different operating systems (Microsoft WinNT and Linux) are also compared and their effect on the problem is analysed.
The technological progress has brought computers and computerised systems to everybody's life. Information and communication technologies have penetrated all the fields of leisure and working time with different applications and tools.
All of us agree on the benefits of computers, but we must also pay attention to the complications and problems they bring along these benefits. For instance, new physical health problems on back, hands and eyes are much discussed in the field of occupational health. Some diagnosis and treatment methods are being standardised for computer-related problems. One more important issue is their effect on work processes, how interruptions and breakdowns influence on work? Computers do have crashes, updates, network breaks, memory shortages, viruses, format mismatches, network congestion, new incoming technologies to learn and compete with and many more small obstacles.
The stated challenges and time waste as their consequence lead to decreased productivity and motivation, which are important to analyze. Our research questions are: