Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

Techniques and concepts stemming from occupational psychology could be considered to achieve this goal. Techniques to reflect differences in mental models between designers and end users could enable the migration of the cognitive perspective into the evaluation process.

In order to bridge the gap between design and evaluation, isolated usability problems have to be considered in the context of the design knowledge. Only through the development of underlying theories dealing with human-computer interaction, presenting clear analytical definitions of usability principles, multiperspective usability evaluation techniques can be developed. They enable placing usability in the natural context of use consisting of the users, their jobs and tasks, their hard- and software, and the organizational, technical and physical environment.


References

EU ( 1990): "Directive 90/270/EWG on Man-Machine Communication", in: Directive 29.5.1990 about Safety and Health of VDU-Work, Official ECNewsletter, 33, L156, Minimal Standards, Par. 3, p. 18, 21.6.

Frese, M.; Brodbeck, F. C. ( 1988): Computers in Office and Administration: Psychological Knowledge in Practice (in German); Springer: Berlin, Heidelberg.

International Standardization Organization DIS 9241-11 ( 1997): Ergonomic requirements for office work with visual display terminals (VDTs), part 11: Guidance on usability.

Lewis, C.; Wharton, C. (19997): "Cognitive Walkthroughs", in: Helander M.; Landauer, T. K.; Prabhu, P. (eds.): Handbook of Human-Computer Interaction (2nd ed.); Elsevier Science B.V.; pp. 717-732.

MacLeod, M.; Bowden, R.; Bevan, N.; Curson, I. ( 1997): "The MUSIC performance measurement method", in: Behaviour & Information Technology, 1997, Vol. 14, No. 415, pp. 279-293.

Nielsen, J. ( 1994): "Heuristic Evaluation", in: Nielsen, J.; Mack, R. L. (eds.): Usability Inspection Methods, John Wiley & Sons, Inc.: New York, pp. 25-62.

Opperman, R.; Reiterer, H. ( 1997): "Software evaluation using the 9241 evaluator", in: Behaviour & Information Technology, 1997, Vol. 14, No. 4/5, pp. 232-245.

Stary, Ch. ( 1996): Interactive Systems: Software Engineering and Software Ergonomics ( 2nd ed., in German); Vieweg: Braunschweig/Wiesbaden.

Stary, Ch.; Riesenecker-Caba, T.; Flecker, J. ( 1998): "Implementing the directive for VDU work - the EU-state of the art", in: Behaviour & Information Technology, 1998, Vol. 17, No. 2, pp. 65-81.

Totter A.; Stary Ch. ( 1997): "Re-Thinking Function Allocation in Terms of Task Conformance", in: Proceedings of the Ist International Conference on Allocation of Functions, ALLFN'97: Revisiting The Allocation of Functions Issue: New Perspectives, Oct. 1st-3rd 1997, Vol. 1, pp. 135-142.

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