Basic and Applied Memory Research: Practical Applications - Vol. 2

By Douglas J. Herrmann; Cathy McEvoy et al. | Go to book overview

CONCLUSIONS FROM OUR RESEARCH

Automated voice message design is only now being recognized as a critical and emerging area of applied cognitive psychology. Empirically validated message protocols are an essential part of technology employing automated voice messaging. Effective design and validation of message protocols requires an integration of different areas of cognitive research. Developing automated health care instructions has required an integration of prospective memory, discourse processing, and social-cognitive psychology. Although expertise, intuition, and theories may make explicit claims about what content and organization should be used, it is only through empirical validation in controlled experiments that we have been able to establish the effectiveness of messages for specific health care applications. With the systematic design and validation of automated voice message protocols, applied cognitive psychology is able to make a significant contribution to a cost-effective technology for improving health care and reducing treatment costs for patients and society as a whole.


ACKNOWLEDGMENTS

Dr. Leirer's research was supposed by SBIR Grant # R44 AG10659-02 from the National Institute on Aging, NIH. Dr. Tanke's research was supported by SBIR Grant # R44 AI31750-02 from the National Institute on Allergies and Infectious Diseases, NIH. Dr. Morrow's research was supported by Grant # R01 AG09254-01 from the National Institute on Aging, NIH.


REFERENCES

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Cooper, J. K., Love, D. W., & Raffoul, P. R. ( 1982). "Intentional prescription nonadherence (noncompliance) by the elderly". Journal of the American Geriatrics Society, 30, 329-334.

Hass, R. G. ( 1981). "Effects of source characteristics on cognitive responses and persuasion". In R. E. Petty, T. M. Ostrom, & T. C. Brock (Eds.), Cognitive responses in persuasion. II (pp. 141-172). Hillsdale, NJ: Lawrence Erlbaum Associates.

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Janz, N. K., & Becker, M. H. ( 1984). "The health belief model: A decade later". Health Education Quarterly, 11, 1-47.

Larson, E. B., Bergman, J., Heidrich, F., Alvin, B. L., & Schneeweiss, R. ( 1982). Do postcard reminders improve influenza vaccination compliance? A prospective trial of different postcard "cues. Medical Care, 20, 639-648.

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