A VIEW FROM TROUBLE-SHOOTING
Ray S. Perez U.S. Army Research Institute
The purpose of this chapter is to present a critical review and analysis of the research on troubleshooting. The objectives of this review are to provide a description of the nature of problem-solving skills, knowledges, and abilities that are integral to electromechanical troubleshooting; to describe the types of training programs that have been found to facilitate the development of troubleshooting skills/problem-solving skills; and to describe recent research in cognitive science and artificial intelligence on the teaching of troubleshooting and problem-solving skills that are sufficiently robust to potentially enhance transfer to other tasks/ domains.
Troubleshooting can best be described as a task distinguishing this chapter from the other chapters in this book which deal with problem-solving skills that are specific to a domain (e.g., computer programming, biology, and medicine). In simple terms, the task of troubleshooting is to locate the problem (malfunction) in a system that is not working properly and then to repair or replace the faulty part