Effective Communication Skills for Scientific and Technical Professionals

By Harry E. Chambers | Go to book overview

CONTENTS
Acknowledgmentsix
1.
Today's Communication Realities 1
2.
Building the Bridge of Effective Communication 25
3.
Influencing How Your Communication Is Received 45
4.
Giving and Receiving Criticism 73
5.
Communicating with Your Boss 95
6.
Communicating Technical Information to Nontechnical People 119
7.
The Challenges of Effective Listening 139
8.
Developing Effective Listening Skills 161
9.
Dealing with Customers and Funding Sources 185
10.
Communicating Effectively in Environments of Change 211
11.
Effective Communication in Meetings 237
12.
Communication Skills for Managers 261
13.
Mastering Organizational Politics 281
14.
In Closing 301
Notes307
Index309

-vii-

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